Word 2010 Freezes when saving documents

http://social.technet.microsoft.com/Forums/en-US/officeappcompat/thread/7c00370c-02d2-46e4-ad40-08c02dcf0f09

Normally, this issue can occur when one or more of the following conditions are true:

1.       Some third-party add-ins makes conflicts with the Word program.

2.       The global template is corrupted.

3.       Some components of Word are corrupted.

4.       Viruses affecting, or third-party software conflicts.

We can troubleshoot the issue by the steps below:

Step 1: Delete the Word Data registry key

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Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

1. Exit all Office programs.
2. Click Start, click Run, type regedit, and then click OK.
3. Locate the following registry subkeys:

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Options

1. Click Data, and then click Export on the File menu. Name the file Wddata.reg, and then save the file to the desktop. Also, click Options, and then click Export on the File menu. Name the file Wdoptn.reg, and then save the file to the desktop.
2. Then, right click on Data and Options and choose Delete one by one to delete them.
3. Exit Registry Editor.
4. Start Word.

Check again if the problem occurs. If the problem persists, please restore the key we have backed up, and go to next steps.

Step 2: Start the Word program in safe mode

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1.       Click Start, point to All Programs, and then point to Microsoft Office.

2.        Press and hold the CTRL key, and then click Microsoft Word.

If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Word program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:

Disable add-ins

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a.       Click File menu à click Options à Add-in à click Go button in the Manage: Com-in Add.

b.      Check if there are any add-ins, clear the checkbox to disable them.

c.       Close the Office program and restart it.

d.      Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

However, if the problem persists when starting Word in safe mode, let’s continue.

Step 3: Start Word 2010 using default settings

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You can use the /a switch to start Word 2010 by using only the default settings in Word 2010. When you use the /a switch, Word does not load any add-ins. Additionally, Word 2010 does not use your existing Normal.dotm template. Restart Word 2010 by using the /a switch.

In Windows Vista and Windows 7

1.       Exit Word 2010

2.       Click Start

3.       In the Start Search box, type the following text, and then press ENTER:
"%programfiles%\microsoft office\office14\winword.exe" /a

In Windows XP

1.       Exit Word 2010

2.       Click Start, and then click Run.

3.       In the Open box, type the following text, and then press ENTER:
"%programfiles%\microsoft office\office14\winword.exe" /a

If the problem does not occur by this way, the global template is corrupted, let’s try to rename it:

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1. Exit all Office programs.
2. Click Start, click Run, type cmd, and then click OK.
3. Type the following command and then press ENTER:

ren %userprofile%\Application Data\Microsoft\Templates\Normal.dotm OldNormal.dotm

1. Type Exit, and then press ENTER.
2. Start Word.

If Word starts correctly, you have resolved the problem. If not, we might need to repair Office program from Start > Control Panel > Program and Features, right click the Microsoft Office program and choose Change, then Repair.

For more information about how to troubleshoot this issue, please refer to this Microsoft Knowledge base article:

How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002

http://support.microsoft.com/kb/921541

Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

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